×

FORGOT YOUR DETAILS?

PEACE OF MIND

Advance Care Planning for families, communities, and clinicians.

COMPASSIONATE CONVERSATIONS

Advanced Care Planning is a process of having values-based conversations with family and healthcare providers so that your choices around future medical care can be honored.

PLANNING & IMPLEMENTATION

Our well-defined process encourages having these Compassionate Conversations and memorializing them in the appropriate documents that are then shared with family and across your healthcare system.

OUR GOAL

To have every adult engage in conversations around future medical choices, resulting in the appointment of an informed decision-maker, and to have physicians engaging patients in Advance Care Planning as a normal part of good healthcare.

PREV
NEXT

Questions? Get in Touch!

ABOUT US

Phyllis Coletta, JD

Phyllis Coletta, JD is an experienced attorney, certified teacher, and professional writer. She has worked in healthcare as a Risk Manager, ICU Chaplain and ER Technician, giving her a 360 view of healthcare. In addition to her work with Compassionate Conversations Advanced Care Planning, Phyllis is Director of The Conversation Project in Boulder County and a consultant with The Schwartz Center for Compassionate Healthcare.

OUR SERVICES

WE'RE GOOD AT CONNECTING, COMMUNICATING, AND SUPPORTING POSITIVE CHANGE.

ENGAGE THE TRIBE

What most people don't realize about Advance Care Planning is the fact that communication is just as important (probably more so) than any written document. We work with individuals and their loved ones - family and friends - to understand and clearly communicate choices about future medical decisions. In Colorado, if you have not named a medical decision-maker the law allows any "interested party" to weigh in, so our goal is to help people choose an informed agent and memorialize that choice in a Medical Durable Power of Attorney (MDPOA).

COLLABORATE WITH CLINICIANS

If individuals and communities are ACP-ready but the healthcare system and provider are not, the communication gap can lead to unwanted outcomes. We work with hospitals, Primary Care Physicians (PCPs) and other providers to bridge that gap, providing tools and support for hospital and practice-based Advance Care Planning.

EDUCATE AND SUSTAIN

Our deliverable is a clear and well-defined process for encouraging and having values-based conversations about future medical care, and memorializing them in appropriate documents that are shared and accessible across the healthcare system. You leave with a set of tools for keeping your loved ones and the medical community well-informed about you. We also provide ongoing community and clinician education to promote best practices in Advance Care Planning in your community.

HOW IT WORKS

Once you contact us we will ascertain your particular needs and we'll come onsite to your home, office, or meeting place to work with you one-on-one (or with others). We then strategize and support the process of including loved ones in your vision and creating state-of-the-art ways of making your wishes for future care chrystal clear. In the hospital or primary care setting, we'll assess your needs and create education and a process to embed and support best practices ACP in your organization. All our work is customized to your particular needs or situation and results in tangible products that support an individual's desired outcomes.

TEACH & SUPPORT

While our work is focused on individuals and their "tribe" we are committed to community education and engagement. As our education process continues to grow organically in a community we start training clinicians in best practices on how to talk about ACP, advanced medical treatment, quality of life, palliative care, hospice and other difficult topics. We focus on your local primary care providers first because they are the gateway to your aging population as well as your chronically ill community members. The goal is to have every PCP comfortable with engaging patients by age 65, while they may still be relatively healthy, in the first steps of Advanced Care Planning. We also train your in-house clinical staff including physicians, social workers, nurse managers, and others identified by your clinical leaders in line with the process we will create for your community.

Reduce Anxiety and Conflict

Research shows that intentional Advance Care Planning, well-communicated, significantly reduces family anxiety and conflict. We are experts in fostering values-based conversations around around future quality of life and helping you choose an advocate to support your choices. While most people don't want to burden family, a failure to engage in this process can in fact create a burden that becomes a regretful legacy. We are here to try to change that paradigm for you and your family with state-of-the-art and best practices in Advance Care Planning.

Reduce Hospital Visits

When individuals and a community engage in thoughtful conversations that result in intentional advance care planning, research shows that sicker patients are less likely to make repeat hospital visits. This impacts the financial and emotionals stress of ER visits and hospital and ICU admissions.

A Service For Your Community

We provide the resource for individuals to understand options around Advance Care Planning, focusing on choosing and informing a healthcare decision-maker. When a healthcare system engages with us, we build a bridge of trust and loyalty with the community. When doctors in the community are aware of the importance of Advance Care Planning and support best practices, the overall health of a community can improve.

Train Clinicians for ACP

Primary Care Physicians are the gateway to Advanced Care Planning. Train them and other clinicians to have advance care planning conversations with patients, early and often. We can help your community create support and resources for your clinicians so that others can help in the process. Trust that any care provider in your organization will understand the system for helping people plan for medical treatment as age or illness progresses.

Testimonials

This page is having a slideshow that uses Javascript. Your browser either doesn't support Javascript or you have it turned off. To see this page as it is meant to appear please use a Javascript enabled browser.

"I’ve worked directly with Phyllis to promote education and one-on-one outreach to members of my community about the importance of creating advance care directives. Phyllis skillfully collaborates with a large number of diverse individuals and organizations. She is also knowledgeable, articulate, and—frankly—a delightful person to work with."
SARAH PHERAL, ESQ.Law Office of Sarah Pheral, LLC
"We invited Phyllis Colletta to help our inter-hospital and community coalition as we have been trying to help our community’s ability to have end-of-life conversations. Phyllis was enormously helpful very quickly. She had an amazing ability to listen deeply to what was going on and assessing exactly what we needed to do next. She has incredible experience in healthcare literally having a 360-degree understanding of it. She had a wonderful ability of clarifying what we were doing. She helped us feel comfortable sharing exactly what was going on and we felt that we could really trust her to help us. She gave feedback that was direct and also very supportive. We felt as if a burden had been lifted off of us as she helped us in very short space of time know how to devote our time and resources. In fact, we felt that she saved us an incredible amount of work and money in the short time she was with us. She is one of the best consultants I have ever known and is truly devoted to helping others make healthcare better. "
DOMINIC O. VACHON M.DIV., PH.D. DIRECTOR, RUTH M. HILLEBRAND CENTER FOR COMPASSIONATE CARE IN MEDICINE
"We hired Phyillis to help us get our ACP program up and running. She was very knowledgeable and organized and knew exactly each step we needed to take to get things moving. She was personable and funny too! We were very fortunate to have someone with so much wisdom and expertise."
ANDREA GROHMANN, MSWDIRECTOR LET'S TALK LIFE ACP PROJECT
"Phyllis’ expertise, facilitation and training skills have been pivotal in helping us get our advanced care planning project launched. She is expert at what she does – deeply knowledgeable in the field of ACP, highly relatable and engaging as a trainer, and contagious in her passion and energy. Phyllis is playing a pivotal role in shifting the culture around advanced care planning and conversations. A true leader in the field. "
JERE THOMASDIRECTOR SAGE GENERATION ACP PROJECT

STAY TUNED!

We’ll do our best to deliver valuable updates and lots of great resources without invading your mailbox.

TOP